faqs.

We take a stringent approach to data processing in order to safeguard our clients and ourselves under the General Data Protection Regulation (EU 2016/679) (“GDPR”) and Data Protection Act 2018 (“DPA 2018”). We are fully compliant with all regulations, and continually review and update our policies to maintain this compliance.

When starting a campaign with Pitch!, we will discuss whether you would prefer to provide your own data or have us purchase data on your behalf.

All data supplied by us throughout the duration of the campaign will be opted in for the purposes discussed and agreed with you prior to purchase. In order to maintain compliance, the data providers we act as a reseller for only supply data on a 12-month multiple use license.

Any records we are unable to contact, have a conversation with or gain consent from will need to be repurchased at the end of the 12-month license in order to retain the data and continue telemarketing to them.

Should you supply the data for the purposes of the telemarketing campaign then you accept liability for the sourcing of that data, including your legal right under the GDPR to share personal data with us for purposes of the campaign. Whilst we hold the data for you for the purposes of the telemarketing campaign, we will process it in line with our responsibilities as a data controller under the GDPR.

All data is processed by Pitch! Marketing and Hilton-Baird Management Services (HBMS), part of our parent group of companies, whose servers are located in Southampton, UK.

HBMS are part of the Hilton-Baird Group, who are FCA regulated and have stringent data handling policies in place. When handling data that Pitch! have subcontracted to them, HBMS strictly follow all Pitch! Marketing GDPR processes.

GDPR states that a legal basis exists for using data to contact companies via telemarketing in order to further your legitimate interests, which include promoting any business.

During initial conversations with prospects, we look to obtain consent to contact the company via email and log the date and time that any personal information is received for good order and compliance purposes.

We use emails as part of our communication methodology, but typically only once we have obtained consent from the contact or their representatives, unless of course we have purchased, or you have provided data opted-in for email marketing purposes.

On gaining verbal consent, we will update the database and follow up with a confirmation email that includes a link to our client’s privacy policy, if we are required to opt-in data specifically for wider email marketing.

This isn’t a requirement if we are simply issuing an email following telephone dialogue, where the individual we have been conversing with is expecting a follow up email. For instance, to confirm what was discussed on the call and when we have been asked to provide additional information about you and your services.

We action all unsubscribe requests within 24 hours and track opt outs in our monthly reporting to our clients. We also ask that our clients notify us in the event they receive any opt-out requests directly, so we can react accordingly.

We utilise Storacall to keep a record of all our calls. Calls are stored for at least a 24-month period whilst campaigns are ongoing, and circa 6 months after the completion of any campaign. All data is recorded in line with GDPR requirements and Storacall’s software is GDPR compliant.

We can report back on the progress of the campaign as often as you wish. However, we suggest an early review conference call after the initial two weeks and thereafter monthly, quarterly or biannual sessions, depending upon your preference.

We can work with you to ensure we are reporting back on the metrics you require.

Most clients wish to know the levels of calls made, conversion of those calls to leads and the reasons prospects cannot be converted to a lead. By looking at the tangible results and providing a monthly pipeline review, we can ensure that your campaign is driving the right results whilst providing you with visibility, thus removing the burden of having to compile your own reporting.

Yes, we will set up a telephone number which can have any pre-fix you wish, which will be dedicated to receiving any inbound enquiries derived from our telemarketing activity and to also display a caller ID, which is necessary for the sake of compliance.

All call backs generated from our outbound activity will be logged as a response from our telemarketing and be covered within the campaign hours.